Columbia Southern Closing Relocation of A Call Center Case Study Analysis

Instructions

Review the case study below, and answer the questions that are provided. Provide complete and detailed responses to each question. Your paper must be at least three pages in length.

The Closing and Relocation of a Call Center

In this case study, you are the regional human resource director for a Fortune 500 company. You receive an unexpected visit from your vice president of human resources (VP of HR), who informs you that there is a reorganization taking place within your company. He starts by explaining that the president of the company has decided to retire after 28 years, and the new president has decided to move the current headquarters from the Northeast to Texas. No business reason was provided. There will be almost 1,000 employees redeployed since the company has existed in the Northeast for more than 75 years. This information will be released to employees within the next week. The call center—with more than 500 employees, including your office that is located within it—will also be relocated to another southern state. All employees will be offered their current positions and a relocation package if they wish to move. Those who do not want to relocate will be given a severance package with outplacement services provided.

Mr. Davis, your VP of HR, is aware that you hired most of the individuals working in the call center and that you are very familiar with the culture and employee status. This news will be devastating to the employees because they have made this the most productive and efficient call center within this global corporation. Mr. Davis came to get your advice on how to best handle the communications plan for announcing this news in your region.

Mr. Davis has taken care of notifications to the state and federal government (i.e., the 60-day notice required according to the Worker Adjustment and Retraining Notification [WARN] Act, which announces that the business is relocating and that employees will be redeployed). From previous experience, Mr. Davis shares with you that you will be contacted by the state to set up meetings so that the state may address all of the employees concerning the state benefits and services available to the employees.

Mr. Davis shares two important messages from the new president: (1) Although this news may be unsettling to many employees, business must be conducted in the same professional manner as always, with the least amount of disruption; and (2) whether the employees decide to relocate or not, while they are employed, they must maintain productivity levels, and their metrics will be monitored as usual.

Mr. Davis informs you that Mr. Woods, senior vice president (SVP) of the region, who is responsible for the call center, is being told of this reorganization via a conference call with his boss on the West Coast and the president of the company. Mr. Woods will be joining you and Mr. Davis to plan the communications shortly. Mr. Davis wants to get a head start on planning with you because he has a flight scheduled back to headquarters that afternoon.

You begin to outline a plan for the communications strategy; for example, you include information that will assist Mr. Woods in preparation for his meeting with his direct reports where he will deliver the news. Other questions you think about during the development of the outline are as follows: What information will Mr. Woods give to his direct reports this afternoon, and what will he give them to share with their managers and employees? Mr. Davis sees your outline, and he encourages you to develop your outline into a communication plan/plan of action and to continue to share it with Mr. Woods.

Before Mr. Davis leaves for the airport, he asks you to report back to him with any issues or difficulties you are experiencing with employees. Mr. Davis also asks that you report the following information to him: How many employees do you think will want to relocate? What do they want to know about the new location? What can he do to help answer these questions for the employees? What can he do to assist you with the communication plan or any activities you plan within the next 60-day period? Mr. Davis gives you all of his contact numbers and reminds you that he is available to you for questions and concerns at any time.

Analyze the information presented in this case study, present your communication plan, and answer the questions below. Your case study paper should be at least three pages in length and should follow APA guidelines.

Your communication plan should address the following questions:

  • What are your concerns? For example, how will you motivate the employees to stay throughout the 60 days if they have other job offers? How will you motivate all employees to maintain their productivity levels?
  • In the article “Semper Fidelis! A Recipe for Leading Others,” which is part of your Required Reading for this unit, Aubrey Daniels describes how a person earns leadership status and explains the importance of positive reinforcement. How will your plan help you to establish yourself as a positive reinforcer?
  • What leadership style does Mr. Davis exhibit?
  • Propose at least three leadership theories that could be applied to this situation. How will these theories advance or affect employee motivation?

You are required to incorporate information from at least three sources in

the required reading for the unit as well as two additional sources in your

response. All sources used must be referenced; paraphrased and quoted material

must have accompanying citations and references. Your paper should be formatted

in APA style to include a title page and reference page

I need a 5 page rhetorical essay

examine the arguments by David Suzuki, Marion Nestle, Sandra Steingraber, and “Chief Seattle’s Speech,” all dealing with the relationship between humans and nature. You will analyze the various ways these authors make their arguments, and explore how the arguments extend, modify, illustrate or challenge one another.

Readings: “Rediscovering Our Place in Nature” by David Suzuki

The farm bill drove me insane” by Marion Nestle

Tune of the Tuna Fish” by Sandra Steingraber

Assignment Structure

Intro

  1. Capture the audience and lead into the topic.
  2. Give a clear indication of how the paper will proceed (metadiscourse).

Body (for each text)

  1. Describe accurately the project and argument. Locate claims and sub-claims and how they are supported.
  2. Describe the rhetorical strategies used to support the argument. Provide interpretation and analysis of how these strategies work, particularly how they contribute to the author’s ethos, logos, and pathos appeal. Explain why the author chose these strategies, considering purpose and audience.
  3. Discuss assumptions made and any possible fallacies.
  4. Support your analysis with sufficient and fitting textual evidence in form of quotes or paraphrases.
  5. Link the discussion of the four texts by elaborating on the way they extend, challenge, modify, or illustrate each other.

Conclusion

  1. What is the significance of the discussion? Why does it matter?
  2. Develop a synthesis.
  3. End by linking back to the intro.

HIST410N Hitlers Rise to Power and Persecution of Jewish People Paper

Analyze Adolph Hitler’s rise to power and the policies he used to rule Germany. The following statement was taken from a contemporary account of Germany in 1939:

“Though the Fuhrer’s anti-Semitic program furnished the National Socialist party in the first instances with a nucleus and a rallying-cry, it was swept into office by two things with which the ‘Jewish Problem’ did not have the slightest connection. On the one side was economic distress and the revulsion against Versailles: on the other, chicanery and intrigue…Hitler and his party promised the unhappy Germans a new heaven and a new earth, coupled with the persecution of the Jews. Unfortunately, a new heaven and earth cannot be manufactured to order. But a persecution of the Jews can…”

How do you interpret this contemporary account of the persecution of people who are Jewish? Elaborate.

Labor Relations Recommendations

Assessment Instructions

Preparation

For this assessment, you will research different countries to make a recommendation for an overseas manufacturing site for a selected organization. At this time, select a company that has a manufacturing component to use as the basis for your analysis. If you choose the organization where you are currently employed, please keep in mind that the analyses you make must be based on facts that can be documented rather than your personal opinion as an employee.

The International Labour Organization (ILO) is an agency of the United Nations that creates and promotes international labor standards. The ILO convenes representatives of governments, employers, and workers to form international policies and programs promoting human rights and decent work for all. The ILO maintains an online database of international labor statistics, called Laborsta. To use the database to prepare for this assessment, navigate to ILO (http://www.ilo.org) and complete the following:

  • Under Statistics and databases, click LABORSTA, then, in the left menu, Laborsta for ILO Offices.
  • Click a geographic region of interest.
  • Click Main statistics (annual), which will open a page on which you can create tables by selecting various kinds of information and countries.
  • Using the fields, create tables by selecting the following:
    • Three countries that interest you.
    • The most recent five years for which data is available.
    • Either “4B Hours of work in manufacturing” OR ” 5B Wages in manufacturing.”

Print out your tables for use in this assessment.

Requirements

HR professionals are often called upon to present recommendations to corporate management and other stakeholders for increasing an organization’s effectiveness. The ability to create a succinct and comprehensive presentation is a valuable skill to possess.

Based on your research of international labor statistics and the organization you selected, complete the following two-part assessment:

  • Part 1– Write a paper that includes the following components:
    • Briefly compare the data for the three countries you selected.
    • Determine which country you would recommend for further investigation as a potential overseas manufacturing site for your selected company.
    • Explain why you selected this country.
    • Identify the types of additional information needed to make a final decision.
  • Part 2 – Prepare a PowerPoint presentation that represents your findings from Part 1. Be sure to follow the guidelines listed below.
Submission Guidelines

Part 1:

  • Your submitted assessment should include a title page, introduction, body, conclusion, and reference page.
  • Be sure you support your analyses with references to at least two resources.
  • You should format this assessment as a research paper following APA 6th edition guidelines for both style and citing sources, making sure that you also use correct grammar and mechanics.
  • There is no required minimum or maximum page length; however, you should strive to be as detailed as possible in addressing each bullet point, while also being as clear and concise as possible.

Part 2:

  • Audience: Decision makers and members of management of your chosen organization.
  • Length: 8-10 slides.
  • Resources: Use APA guidelines in your PowerPoint presentation to cite and reference your sources. If you use a source in the text of a slide, you need to reference it on the slide. The last slide of your presentation should be your reference list.
  • Elements: Introduction, Recommendations, Conclusion.
  • Complexity: Do not get hung up on adding graphics, audio, or video. This should be a summary of findings and recommendations that highlights the key points of the information you gathered for Part 1

Ethical Concerns In Long-term Healthcare 2 Assignments Case Study Help

***Assignment 1***

  1. Suppose you are an administrator of a long-term care facility. How would you prepare yourself for the ethical challenges that you will face? What principles or theories would be most useful for your day-to-day decision making? Keep in mind the changes proposed by the PPACA of 2010 on long-term care.
  2. Requirements:
  3. Submit your essay in a Word document. This assignment must be at least 400 words, with references cited properly in APA format, and a cover page (APA format). This assignment must be well- written with proper grammar, spelling, and punctuation.
  4. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign™ services in accordance with the Blackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution’s policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates.

—————————————–

****Assignment 2***

  1. Watch the following brief video “Mom: I assisted in my daughter’s death
  2. Based upon Patty Rosen’s case, describe the ethical issues related to death, medicine, and the family-decision making process.
  3. Requirements:
  4. Submit your essay in a Word document. This assignment must be at least 400 words, with references cited properly in APA format, and a cover page (APA format). This assignment must be well- written with proper grammar, spelling, and punctuation.
  5. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign™ services in accordance with the
    Blackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution’s policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates.

***Link to video***

https://www.cnn.com/videos/us/2014/10/14/nr-intv-m…

Is globalization a good move for the furniture company?, business and finance homework help

As you finalize the project deliverable, the marketing plan, complete the following

  • What is your rationale behind this decision?
  • What geographic location should be a target for global expansion?
  • What background information can you provide to support this decision?
  • How will this decision support the overall goal of growth and expansion?
  • How would you refute someone with the opposing perspective?

network technology substrates, communications homework help

Begin by selecting an e-commerce out on the Internet.. Then, draft a two-page essay that explains how the e-commerce’s strategy has been influenced by the four infrastructures:

 Layer 1: network technology substrates,
 Layer 2: transport services and representation standards,
 Layer 3: middleware services, and
 Layer 4: applications.

If you are not sure about the strategy that the e-commerce actually used, then you can make logical estimations or recommendations for how your strategy, for the selected company, would be influenced by the four infrastructures. As part of your explanation, be sure to include how each layer is dependent upon other layers. There is no need to prepare a title page nor a references page; however, be sure to use Times New Roman, 12-point font, double-spacing, and one-inch margins.

A hotel reservation system by using PHP and Mysql

Design a hotel reservation system using PHP and Mysql

The home page of your web site gives introduction of your hotel (note the hotel shall be named after your name) which includes the address, email, phone numbers, and direction to your hotel. This page also contains entries for check-in and check-out dates. Select number of rooms drop down list, Number of adults and children dropdown lists. A submit button to send user to the second page. All fields are required. Other checking and validation shall and may be included. The second page contains the list of available rooms on that booking period. The second page shows images for different type of rooms available. It will list price per night and the total cost for the stay period. A user can choose the room type they want. The information of the available rooms shall be retrieve from your MySql database. There is a submit button to go to the confirmation page which contains fields for user to enter his/her name and correspondence information such as address, street name, city, state, phone number, email address. The room, stay period and cost of the stay will be summarized and shown on this page. When user clicks on submit button on this page, your system will output appropriate message. Add at least three other pages. For example, local attraction, Hotel dining, Shopping, Salon, Computer services, etc.

Requirements

 Use XAMPP
 Use PHP as server side script
 Use MySql. Design your own database and table(s)..
 Name your web site yourNamePHP

 When you connect to MySql database. Make sure that you use yourFirstNameLastName as the user name in mysql connect command. For example, if your name is called John Smith then Your command to connect to Mysql Database would like mysql_connect( “localhost”, “johnsmith”, “johnsmithpass” )

 Export your MySql database as johnsmith.sql so that I can regenerate your database on instructor’s computer. (replace johnsmith with your name)

 Make sure that you name your database johnsmithdatabase . (replace johnsmith with your name)

 Remember to add these lines to johnsmith.sql in order to create user which is used in mysql connect command (once again, replace johnsmith with your name)
— create user to query product database —
GRANT SELECT, INSERT, DELETE, UPDATE
ON johnsmithdatabase.*
TO johnsmith@localhost
IDENTIFIED BY ‘ johnsmithpass’; Once again, replace johnsmith with yourfirstnamelastname

 Create a write up report (in word or pdf format) which include a cover page with your name, this class information, such as course name, section, instructor, etc. Second page is table of content. First chapter is the description of your hotel system. Second chapter is your system design. You can use diagram to illustrate your design if you want to. Third chapter is your implementation. It should include the sql file content that you submitted, the source code of all pages. Fourth chapter includes your test run results which shall include test run screen shots. As detailed as possible. Fifth chapter is discussion and conclusions. Mention about the cool features of your web site. Things for future improve. The limitation of your web site, etc… You can include a Reference chapter at the end or as Appendix.Submission

 Zip your website which includes all your application files.

 The sql file which can regenerate your database and create a user to connect to your database

 The report in word or pdf format.

 A video file to demonstrate how you design your web site, features of your web site, and how to use it.(or a link to internet)

 Make sure your web site can run independently after one download. I.e., it shall be portable to others’ system that run XAMPP and there is no local dependence on your machine.

 submit a demo video or post your demo on the web and give me the link.

Note:: free pligraism

MIS 201 case study

Assignment Details

Prepare an in-depth analysis of four case studies during the semester. Here are some guidelines:

  • This is an individual assessment, which is a part from your course score. It requires effort and critical thinking
  • This assignment will worth 25 mark (Case Study Questions 15 Marks/ Presentation 10 Marks)
  • Answer all the questions listed below for each case.
  • The ‘answers’ to the questions are best formulated by reviewing the case and the reading materials up and including the current week in the course.
  • The questions are worded to help you apply the readings to the case, so don’t limit yourself to the case’s terminology and perspective. The best analysis will abstract the case content by applying the reading materials to draw broader lessons about the material
  • As for the Presentation you should summarize your analysis of only one case study in a set of PowerPoint slides

Case Study 2: Vail Ski Resorts Goes High-Tech for High Touch

  • List and describe the types of systems described in this case study. (1 Mark)
  • How do these systems improve the operation of the business? (1 Mark)
  • How do these systems support decision-making? Identify 3 different decisions that can be supported by these systems. (1 Mark)

Case Study 2: Vail Ski Resorts Goes High-Tech for High Touch

Vail Ski Resort is the largest single mountain ski resort in the United States, with 5,289 acres of the most diverse and expansive skiing in the world. To its world-class skiing, Vail is also trying to offer world-class customer care—fine dining; spas and ski valets ready to haul, stow, and retrieve your equipment; heated boots; and hand-warming packets. Vail’s season pass is a top value industry-wide; its free PEAKS Rewards membership program further inculcates customer loyalty. Members can the most economical lift tickets online, link the PEAKS card to a credit card, and accumulate points that can be redeemed free lift tickets, ski school lessons, and various discounts.

In 2012, Vail Ski Resort installed the fastest, highest capacity gondola in the United States. Seating ten people per cabin, and with an uphill speed of 1200 feet per minute, the state-of-the-art gondola carries 3600 skiers per hour while decreasing ride time from 9 to 7.5 minutes. Heated seats and Wi-Fi access make it one of the world’s most customer-friendly ski lifts as well.

Long lift lines have always created a big headache for skiers. In the past, the only way to gauge the flow of the crowd was to ask lift operators or check on bulletin boards at the bottom of the lifts. Now Vail skiers are able to obtain accurate up-to-the minute lift line information by using social networking, streaming alerts, and the resort’s own Witter account. Slope congestion can be alleviated by offering special pins or prizes to coax guests to move to a different slope. Guests can be directed to on-mountain dining locations at lunch time.

Vail now uses radio frequency identification (RFID) lift tickets and ski passes. Part of the EpicMix social media program, the tickets and passes are scanned at the base of each lift so that skiers and snowboarders can track how many lifts they ride and the vertical feet ascended each day. The scanned data are automatically transferred to an EpicMix application which can be accessed from either a smartphone or a computer. The basic program is free and confers various pins and virtual awards based on user statistics. For example, you earn the “Connoisseur” pin after 75 lifts and the “Over the Moon” pin when you surpass 350,000 vertical feet skied. After you create your EpicMix account, you can view and share stats by linking to your Facebook and Twitter accounts.

The EpicMix Racing program provides additional fun. At one of six race courses, you can compete against friends and family, all skiers, and even 2010 Olympic women’s downhill gold medalist Lindsey Vonn. At the beginning of each season, the four-time overall World Cup champion establishes a course time for race courses at Vail, Beaver Creek, Breckenridge, Keystone, Heavenly and Northstar. Race pros then ski the courses to establish their “seconds behind Lindsey.” ‘lb factor in changing course conditions, every day one of the race pros skis each course and uses his or her “seconds behin Lindsey” to determine a course time for Vonn on that particular day. When you ski a course, your actual time is automatically recorded and then adjusted for gender, age, and discipline. Snowboarders, telemark skiers, and adaptive skiers with disabilities and special needs can also participate. Scores are computed based on each skier’s “seconds behind Lindsey,” and gold, silver, and bronze medals are awarded to the top three daily. Race results and leaderboards are accessed on EpicMix.com or the EpicM mobile app, available for Apple and Android smartphones. Your dashboard tallies your Lindsey

Vonn Race Series points, EpicMix Racing medals, total number of resort check-ins, total days on a mountain, vertical feet, pins earned, and number of EpicMix photos taken.

The six race course mountains are staffed by 140 professional photographers. Photos are automatically identified and uploaded by scanning the intelligent chip embedded in the skier’s lift ticket. Photos can be captioned and shared free on Facebook and Twitter, or you can purchase prints at a number of locations, including, of course, the Children’s Ski Schools. You can also purchase a $30.00 season package for unlimited downloads of all images taken at all locations and print them out later. All of these amenities turn a ski vacation into an “experience” that can be shared with family and friends, increasing emotional attachment and promoting customer retention.

Still, to ensure that it is fully leveraging the wealth of customer data it collects, Vail Ski Resorts’ parent company Vail Resorts implemented SAS Customer Intelligence software. Customer data were previously collected and stored in a number of unrelated systems. Now, the data are compiled in a single database that includes all customer points of contact, allowing a complete picture of customer habits and preferences to emerge. Rather than one or two versions of a marketing campaign, Vail Resorts now runs 30 to 50, targeted to specific groups. In the future, the company expects to expand to hundreds or even thousands of personalized, individual communications.

SAS predictive analytics will help Vail Resorts to identify guest motivations and anticipate customer desires, while customer segmentation models identify profitable segments to which they might be steered. Vail Resorts plans to further personalize its engagement with its guests and enrich their mountain experiences before they have even begun.